Support
Need help with the altFINS Public API, the MCP Server, or the altFINS CLI? Whether a request returns an error, your AI client can't connect, the data doesn't look right, or you have a question about plans, credits, and rate limits, our team is here to help.
Write to us at [email protected].
What to include in your message
The more we know, the faster we can help. Please include:
- Your altFINS account email — so we can look up your plan, credits, and usage
- Which product you use — the REST API, the MCP Server, or the altFINS CLI
- When it happened — the approximate date and time, including your time zone
- The exact error message — copy it as it is; if it contains an error ID, include it, as it lets us find your request in our logs
And depending on the product:
| Product | Please also include |
|---|---|
| REST API | The endpoint and HTTP method, the request parameters or body, and the HTTP status code with the response body you received |
| MCP Server | The AI client you use (for example Claude, ChatGPT, VS Code, or Microsoft Copilot Studio), the prompt you asked, and the tool name with its parameters if you can see them |
| altFINS CLI | The command you ran, the CLI version, and your operating system |
Never send your API key or password by email. We will never ask you for them.
Feedback and feature requests
Missing an endpoint, an indicator, or a dataset? Have an idea for the MCP Server or the CLI? We'd love to hear from you at the same address — [email protected].